SH
Shawn H
1 reviews | Active since Mar 2015
06 Oct 2022, 13:44
Supersonic keeps debiting account after cancelation of service agreement
My employers cancelled their subscription on Sent: 24 June 2022 15:57 To: '***'
But you have continued invoicing them and deducting fees for every month thereafter?
You also seem to ignore all communication to rectify this ********** activity, and reading through all the reviews online, this seems to be common practice on your behalf.
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
06 Oct 2022, 13:48Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Kindly confirm your ID number, full name and surname, contact number, and email/physical address for security purposes so that we can assist further?
Supersonic 's reply06 Oct 2022, 13:48
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. Kindly confirm your ID number, full name and surname, contact number, and email/physical address for security purposes so that we can assist further?
Supersonic 's replyOfficial
06 Oct 2022, 14:58Since I haven't heard from you in a while I'll go ahead and close the chat. Please do come back should you need further assistance
Supersonic 's reply06 Oct 2022, 14:58
Official
Since I haven't heard from you in a while I'll go ahead and close the chat. Please do come back should you need further assistance
Supersonic 's replyOfficial
06 Oct 2022, 16:40Good day, thank you for contacting Supersonic. Kindly confirm your ID number/Supersonic account number, full name and surname, and physical address, for security purposes so that we can assist further.
Supersonic 's reply06 Oct 2022, 16:40
Official
Good day, thank you for contacting Supersonic. Kindly confirm your ID number/Supersonic account number, full name and surname, and physical address, for security purposes so that we can assist further.
Supersonic 's replyOfficial
06 Oct 2022, 18:14Since I haven't heard from you in a while I'll go ahead and close the chat. Please do come back should you need further assistance
Supersonic 's reply06 Oct 2022, 18:14
Official
Since I haven't heard from you in a while I'll go ahead and close the chat. Please do come back should you need further assistance
SH
Shawn H's updateReviewer Update
10 Oct 2022, 10:02Closing the chat? Without resolving the issue?
I already sent you all the requested information on 06 Oct 2022, 14:10
I already sent you all the requested information on 06 Oct 2022, 14:10
SH
Shawn H's update10 Oct 2022, 10:02
Reviewer Update
Closing the chat? Without resolving the issue?
I already sent you all the requested information on 06 Oct 2022, 14:10
I already sent you all the requested information on 06 Oct 2022, 14:10