JC
Jay C
1 reviews | Active since Sept 2009
29 Oct 2020, 15:03
Supersonic just stopped communicating on my support cases? Just silence?
Supersonic just stopped communicating on my support cases? Just silence? Accounts started working on the accounts case then said there is a backlog and then silence?
Technical support did a lot of support but never came to any conclusion and then went silent? Now our line seems down entirely.
Case - CAS-172036-D7Y6C9 and CAS-178791-H4V7Z1
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
29 Oct 2020, 17:37Hello Jay,
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply29 Oct 2020, 17:37
Official
Hello Jay,
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
JC
Jay C's updateReviewer Update
30 Oct 2020, 11:07Still radio silence
JC
Jay C's update30 Oct 2020, 11:07
Reviewer Update
Still radio silence
JC
Jay C's updateReviewer Update
30 Oct 2020, 11:07????????
JC
Jay C's update30 Oct 2020, 11:07
Reviewer Update
????????
Supersonic 's replyOfficial
30 Oct 2020, 12:17Good day Jay, our sincere apologies, we have escalated this to the perspective managers and asked them to please ensure you receive feedback on the progress of the concern.
Supersonic 's reply30 Oct 2020, 12:17
Official
Good day Jay, our sincere apologies, we have escalated this to the perspective managers and asked them to please ensure you receive feedback on the progress of the concern.
JC
Jay C's updateReviewer Update
30 Oct 2020, 13:54I ended up calling support and had to repeat the entire report once again.. and new reference as below. It has been months and we are very frustrated and been promised credit on the account upon proper investigation only to hear cases were closed without our knowledge or communication.
We are now waiting once again for a manager to take on our cases with the hope it's is resolved.
As dealt with Wandele at Support on 30Oct2020 and with knowledge and as notified to Account escalationRefer to S*** - case CAS-263202-H1F2C7S*** - case CAS-263200-V0D2C1
We are now waiting once again for a manager to take on our cases with the hope it's is resolved.
As dealt with Wandele at Support on 30Oct2020 and with knowledge and as notified to Account escalationRefer to S*** - case CAS-263202-H1F2C7S*** - case CAS-263200-V0D2C1
JC
Jay C's update30 Oct 2020, 13:54
Reviewer Update
I ended up calling support and had to repeat the entire report once again.. and new reference as below. It has been months and we are very frustrated and been promised credit on the account upon proper investigation only to hear cases were closed without our knowledge or communication.
We are now waiting once again for a manager to take on our cases with the hope it's is resolved.
As dealt with Wandele at Support on 30Oct2020 and with knowledge and as notified to Account escalationRefer to S*** - case CAS-263202-H1F2C7S*** - case CAS-263200-V0D2C1
We are now waiting once again for a manager to take on our cases with the hope it's is resolved.
As dealt with Wandele at Support on 30Oct2020 and with knowledge and as notified to Account escalationRefer to S*** - case CAS-263202-H1F2C7S*** - case CAS-263200-V0D2C1
JC
Jay C's updateReviewer Update
30 Oct 2020, 16:12Silence.......????
JC
Jay C's update30 Oct 2020, 16:12
Reviewer Update
Silence.......????
JC
Jay C's updateReviewer Update
02 Nov 2020, 08:05Still no response
JC
Jay C's update02 Nov 2020, 08:05
Reviewer Update
Still no response
Supersonic 's replyOfficial
02 Nov 2020, 10:00Hello Jay,
Apologies once again - we are looking into this now.
Regards,
Sandra
Apologies once again - we are looking into this now.
Regards,
Sandra
Supersonic 's reply02 Nov 2020, 10:00
Official
Hello Jay,
Apologies once again - we are looking into this now.
Regards,
Sandra
Apologies once again - we are looking into this now.
Regards,
Sandra