Supersonic ISP - Ryan Roets and Jaydy Lategan

I recently spent over two weeks trying to get my FTTH connection with Supersonic sorted out, after it was miss patched by Vumatel. This turned out to be an extremely frustrating process, and was entirely the blame of VUMATEL not Supersonic in the end!

Conclusion: Supersonic is not half as bad of an ISP then what people make them out to be. When working my connection is super stable and I get more than what I am paying for. The problems start with their first line call center staff, who leave "much to be desired" and need some extensive further training. Fortunately after many wasted calls and emails, I was eventually contacted by two Support Engineers, Ryan Roets and Jaydy Lategan. These are two OUTSTANDING ENGINEERS and the most patient and knowledgeable support staff I have dealt with in any company. Their inter personal and customer skills, as well as their technical abilities are second to none and I commend them to the management of this ISP! You two guys are the saving grace of Supersonic! Thank you for patiently helping me and putting up with my frustrations!. I take my hat off to you two gents!

After you guys finally got Vumatel to acknowledge the problem and visit me, the two week disaster was literally sorted in 15 MINUTES!!