SUPersonic ISP & MTN FIBRE – AN ABSOLUTE DISGRACE! TERRIBLE CUSTOMER SERVICE AND ONE EXCUSE AFTER ANOTHER!

I honestly cannot express how disappointed, frustrated and angry I am with the absolutely appalling service I have received from Supersonic ISP.

As a NEW customer, I expected a professional service, a reasonable installation timeframe and, at the very least, people who actually care about assisting customers. Instead, I have been met with a complete lack of interest, endless installation delays, broken promises and a different story every single time I pick up the phone.

Quite frankly, if I had known what I was getting myself into, I would have RUN in the opposite direction!

How does a company expect to attract and retain customers when it cannot even deliver on the most basic of commitments? Every phone call brings another excuse, another promise and another disappointment. Where is the accountability? Where is the customer service? And where is management when customers are left chasing their own installations?

Let me make one thing absolutely clear: **this is no longer just about a delayed router. It is about the complete lack of professionalism, accountability and respect shown towards a paying customer.**

I intend escalating this matter to ICASA and lodging the appropriate formal complaints regarding the conduct and potential consumer protection violations involved. I also happen to have a direct professional connection to ICASA, which makes me particularly determined to ensure that this matter receives the attention it deserves.

I would also like to understand how MTN Fibre and Supersonic ISP are being held accountable for their customer service practices and whether the relevant consumer protection authorities are aware of the experiences customers are having.

I am not interested in another scripted apology or another empty promise. I WANT MY ROUTER DELIVERED TODAY!

Furthermore, I expect a telephone call from a manager or someone in senior management who has the authority to take ownership of this situation and provide a definitive resolution.

I deeply regret choosing Supersonic ISP. Fortunately, I can change providers after my contractual month, but that does not mean I intend to simply walk away and forget how this matter has been handled. I will pursue the appropriate complaint and escalation channels until I receive a satisfactory response.

**A GENTLE REMINDER TO MTN FIBRE AND SUPERSONIC ISP:**

A delayed router and poor communication could have been resolved with one honest conversation and proper customer service. Instead, your handling of this matter has escalated what should have been a simple installation into a much bigger customer relations and accountability issue.

You had an opportunity to make a good first impression with a new customer. You have spectacularly failed.

**SORT THIS OUT. DELIVER MY ROUTER. AND HAVE A SENIOR MANAGER CONTACT ME TODAY!**

I would strongly advise anyone considering Supersonic ISP to think twice and do their homework before signing up.