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Khanya N

1 reviews | Active since Aug 2021

12 Aug 2021, 12:01

SUPERSONIC IS USELESS

Supersonic has the most USELESS customer care division and The consultant I dealt with on the phone now named Thandeka should really be fired. USELESS. Do not sign up with these clowns!!

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Replies (7)
Supersonic
Supersonic 's reply12 Aug 2021, 12:10
Official
Good day, Khanya N

Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, please be advised that i am looking into your account and will provide you with feedback shortly.

Regards
SN
KN
Khanya N's update12 Aug 2021, 12:20
Reviewer Update
Hi. I have sent through the proof of payment to *** as advised. The subject line of that email is my account number. I just want my line released please. I have been phoning multiple times a day since 03/08/2021
KN
Khanya N's update12 Aug 2021, 12:53
Reviewer Update
35 Blueberry Lane, Vineyard Road, Burgundy Estate, Cape Town

KN
Khanya N's update12 Aug 2021, 14:56
Reviewer Update
Thank you. I await your response eagerly.
KN
Khanya N's update13 Aug 2021, 10:48
Reviewer Update
Hi. Any feedback on my urgently requested line release? Is there anything Supersonic requires from me in order to release my line?
KN
Khanya N's update13 Aug 2021, 14:04
Reviewer Update
Any feedback is welcomed

KN
Khanya N's update13 Aug 2021, 14:51
Reviewer Update
I was just on the line now with your so call "customer care". Your customer care channels are honestly a joke. I cannot believe how bad it is. They tell me the email address that you asked me to email proof of payment to is an unattended mailbox. They cannot tell me when my line will be released. They have no turnaround times. UNBELIEVABLE