SUPERSONIC IS UNDER MTN

My experience was horrible, on the 17 of August they come and do the fibre, but without the rooter, they say the rooter will be send and they will call me the ask me where I want it to be send, I waited, and then, I only receive the rooter on the 27th of August 2024, I plug everything in and it is not working, I call the number 08 it rings and then you must select after selecting you waiting for 2 hour now one pick up, I what up they ask all the questions, I answer it and tell them my wifi is not working, then after that nothing, I call again the next morning, because I get hold of them during the day, I am not at home during the day, at night I can call the technical department, but nothing, I don't want a provider where you cant get hold of them, I call everyday, they said they will call me back at sick on the 29 August, I am still waiting for them to call, so on the the 30 August I call again and speak the Simphiwe the manager and he promises me he will call me at 4 when I am home, I am still waiting for him to call me, the services is horrible, Supersonic if you reed this please come and fetch your rooter I am not interested anymore,