Supersonic is the worst fiber Internet provider in SA

Worst Internet provider ever!!! I come home to no Internet, call the it department at supersonic, they tell me my account is suspended. I call back going through to accounts, this lady puts me on hold for about 7 and a half minutes then tells Mey account on their side is fine and shows active, she has spoken to the necessary departments to have my Internet line back on line, I should just give it 10 to 15 minutes and restart everything then it will work. 30 minutes later still no Internet, call the it department back and guess what? They still say my account is suspended and requests that I send proof of payments from 2019 when I started with Supersonic!!!!!! Yet the last invoice they have loaded under my "portal account" is for March 2021 but I due diligently pay my R645 every month on the first. Is this truly how a paying client should be treated. The. When you call theu either do not answer or put you on hold and drops the call after 10minutes!!!