Supersonic is the worst!

I app**** for a relocation on the 23rd of April because I was moving houses. Supersonic tried to debit my account on the 1st of May but I'm not even using their service? Today is the 11th of April I still don't have wifi and I work from home, when I call their call center the agents always tell me about logging a case with a project manager.

Today I got a call from frog foot, the agent assisted me over the phone to connect the box and all. When I try to connect to wifi it says no internet connection! They now advised me to call supersonic again!