Supersonic is the worst as is it's consultants

Most appalling service I have ever had from an ISP. I apply on May 13th, 2021. It took them almost an entire month to send out a technician to come to install the fibre. After almost an entire month and countless calls to their very useless consultants, I have not received the router. Now that I want to cancel a service I have not even used I'm been told to send emails and about a 30-day policy that I now need to adhere to for an inactive account. I find this to be very annoying, to say the least, and I would like them to cancel this service that I've never used immediately. As I've had nothing but frustration/grieve in this company. And frankly, they don't care about people and the workings of your own company. Your people cannot even adhere to the company policy yet they want to hold me for 30-days for a service I have not used. Supersonic is a joke and a ****. Stay away, people.