SUPERSONIC IS the WORST!!!

Cannot give 0 stars...

People of South Africa - Please read this before signing a deal with Supersonic. As an IT Infrastructure Engineer with over 35 years experience in the business, I feel I can speak with some authority.

1. The Internet performance (from MTN) is excellent (while it works) BUT.....

2. The Supersonic customer service is beyond the worst that could be imagined. It is so bad that the entire staff complement should be fired simply for referring to themselves as Superstars.

I have been a Supersonic customer for 6 months - I have a fixed LTE package 60/60. As mentioned above - the data quality from MTN, reliability and speed are excellent - I get an average of 65 Mbit download / 25 Mbit upload during a 24 hour period.

If the data runs out, you need to top up and here is where the trouble starts.

Firstly - They direct you to a whatsapp web-bot which does not have sufficient options to cover most REAL queries. After freaking out, you give in and call them (an act of heroism on the part of any who try) - Their call centre operators all appear to be reading from a pre-written script of standard replies. They don't know what they are telling people and they LIE so much, they actually believe they are correct.

After your frustration level has reached boiling point, (and after you have TOLD them that their online top-up portal does not work) they ask for your account number and... try to use their own portal to do your top-up (while telling you that you should have tried their online portal yourself). Next they say - we have a problem with our portal - please call back tomorrow. Is there anything else I can help you with....

This has been ongoing for 6 months.

Their portal DOES NOT WORK !!! It has never worked!!! They frequently LIE, saying it was working fine till a few hours ago and that their technicians are working on it. More LIES. Other people phone on your behalf to prevent you from committing suicide. And Supersonic LIES to them too.

The customer front end of supersonic is run by a bunch of imbeciles who are professional *****.

In the 6 months of being their customer, I have called them upward of 100 times and the experience has always been the same.

If anyone complained to me as the manager of my company indicating my staff were treating clients in this manner, the staff member would be summarily dismissed.

Will they ever change - I seriously doubt it.

I cannot wait till my Fibre line is installed at which point I will toss this useless company and their SHOCKING customer service in the trash where they belong.