ML
Malcolm L
1 reviews | Active since Dec 2017
19 Jun 2020, 09:29
Supersonic is the worst.
We were Nepic clients and were without consultation moved to Supersonic. Supersonic has the worst customer support. Our isp is constantly shaping and capping our data use of which we did not consent to, on Nepic we had an uncapped unshaped line. We have for the last 3 days been unable to access our streaming services such as Netflix. I do not own a Dstv and therefore only stream content. How can an isp that is rated #29 provide such horrible service. Thier call centre is always busy and I wait an average of 20 min each time I have to call in. The WhatsApp service continues to say that my number is not registered with any account. Overall if they could be rated absolutely 0 or less I would.
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Replies (2)
Supersonic 's replyOfficial
19 Jun 2020, 14:31Hello Malcolm,
Sorry to see that you are not happy with our service. I have reached out to you via email in order to get more info so that I can best assist.
Regards,
Sandra
Sorry to see that you are not happy with our service. I have reached out to you via email in order to get more info so that I can best assist.
Regards,
Sandra
Supersonic 's reply19 Jun 2020, 14:31
Official
Hello Malcolm,
Sorry to see that you are not happy with our service. I have reached out to you via email in order to get more info so that I can best assist.
Regards,
Sandra
Sorry to see that you are not happy with our service. I have reached out to you via email in order to get more info so that I can best assist.
Regards,
Sandra
ML
Malcolm L's updateReviewer Update
27 Aug 2020, 20:03Hi Sandra.
Once again I think you do not send emails or escalate enquiries as I have not received any mails as yet. At least you seem to reply to the Hello Peter posts, you might actually be the only person at Supersonic that does any reasonable work.
The after sales service, of which there seems to be none, is so bad it should be rated -100.
You can email me at *** but I don't think that we will be continuing with Supersonic much longer, I am checking other service providers for better service.
Kind regards
Malcolm
Once again I think you do not send emails or escalate enquiries as I have not received any mails as yet. At least you seem to reply to the Hello Peter posts, you might actually be the only person at Supersonic that does any reasonable work.
The after sales service, of which there seems to be none, is so bad it should be rated -100.
You can email me at *** but I don't think that we will be continuing with Supersonic much longer, I am checking other service providers for better service.
Kind regards
Malcolm
ML
Malcolm L's update27 Aug 2020, 20:03
Reviewer Update
Hi Sandra.
Once again I think you do not send emails or escalate enquiries as I have not received any mails as yet. At least you seem to reply to the Hello Peter posts, you might actually be the only person at Supersonic that does any reasonable work.
The after sales service, of which there seems to be none, is so bad it should be rated -100.
You can email me at *** but I don't think that we will be continuing with Supersonic much longer, I am checking other service providers for better service.
Kind regards
Malcolm
Once again I think you do not send emails or escalate enquiries as I have not received any mails as yet. At least you seem to reply to the Hello Peter posts, you might actually be the only person at Supersonic that does any reasonable work.
The after sales service, of which there seems to be none, is so bad it should be rated -100.
You can email me at *** but I don't think that we will be continuing with Supersonic much longer, I am checking other service providers for better service.
Kind regards
Malcolm