RM
Refilwe M

1 reviews | Active since Aug 2021

30 Aug 2021, 12:29

Supersonic is the pits of hell

If it was possible to give negative stars I would. I canceled my contract with supersonic, and gave them a month's notice as requested. They then cut off my services a full 5 days early. If that wasn't bad enough I was told that they would not release my line to my new ISP unless I pay the claw back of 1982.05, which I promptly did because I need Fibre as I am working from home. Imagine my shock on the 25th of August they debited my account with the 1982.05 clawbacn that I already paid! ?. What followed by being on hold for 2 hours and having my calls dropped when I'm caller number 1 on multiple occasions. When I eventually got hold of someone she said they would call me back and guess what? Still no call. This has been the worst treatment I have ever received from a service provider. I tried contacting their accounts department and even sent them the proof of payment but they are just ignoring me.

I wouldn't recommend this company to even my worst enemy

0
Replies (2)
Supersonic
Supersonic 's reply30 Aug 2021, 12:54
Official
Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while one of our Superstars gets in touch.

Warm regards 
WN 
RM
Refilwe M's update31 Aug 2021, 10:41
Reviewer Update
After our call yesterday I incorrectly assumed that this matter is settled, this morning I received a request from you guys for the clawback amount again. What the hell is going on with you? Honestly this is getting ridiculous. Thank goodness I asked the bank to stop all debit orders from you guys because clearly you were gonna take my money again. You are behaving like ********* now