Supersonic is the pits :(

I had a billing problem with Supersonic back dating 2019 which resulted in them disconnecting my account. I called the call centre and had to wait for an hour before i could get through to an agent who could look into my issue, then battle with an agent of theirs for close to another hour and half tracing payments and allocations. Supersonic policies are not flexible enough to custom make a solution to every scenario and this leaves me at a loss as i feel i had to pay to get services resorted when the payment was made years back and not allocated. What made my encounter very sour with Supersonic is the fact that i had to call them for the three days in row to resolve the connection issues - loosing out on valuable work time that i was supposed to be banking.

I cannot find the right words to describe m Supersonic experience but to everyone out there i say USE THEM AT YOUR OWN PERIL. THE PITS I SAY!!!!