Supersonic IS The PITS

We are hosting business partners from Italy who have been in the country for over a month. When we were setting them up in their home office we referred them to Supersonic for Internet connection. After the router was connected, it took almost 3 days to get them the connection. After numerous calls, what's app and email messages to report the incident, nothing happened until we did a walk in at their offices in Constantia Park. It turned out the cables were crossed with another customer close by. As if this was not enough, our partners have not had Wifi connection since Wednesday afternoon. The phone calls, emails and what's app messages have fallen on deaf ears. I have begged the call centre agents, and even sent the Technical Manager Anneri a what's app message. It has blue ticks meaning she read it but has not even once made an attempt to respond. What an appaling service from Supersonic It is even worse that our partners have paid for the service they are not receiving. The excuses from call centre agents move from Eskom problem, cabling and I think having run out of excuses they have kept quiet