Supersonic is the most imcompetent Fibre Service Provider I ever came acorss. poor Customer, Technical, useless Operations Department...

I have never come across any Service Provider, whether it is telekoms, banking, plumbing, even Government Departments, that is as clueless, ***********, tactless, ethic-less, for the lack of a better word, than what I have been experiencing with Supersonic for the last 7 days. But I will definately be required to make payment for no services, I will bet my life on it. I am sure they will be able to find my number in their system, they themselves dont understand, if I dont make payment.

My problems started a week ago when our router just lost internet. The router connects to the devises but no Internest connection.

As a dutyfull customers, we contact our service provider "Supersonic" to assist with the problem. To my wild awakening, they cannot sort this out, bacause, every day You call them, they try to spin you the same story of 7 days ago, now I dont know if this is purely because they dont know what they are doing or if it is the fact that they are tired of My following up with them on their incompetance, or somebody really come to work everyday for the last seven days and be in a meeting whole day with no decency to call me back and their is no one else but this person that can do the job.

Yesterday there was no issues on their side or on vooma side, but today its again a vooma issue but, vooma dont even know yet, after 7 days, that there is an issue from their side, preventing us from getting internet access. And why is that, after 7 days of trying to find the problem, Supersonic logged a case and for 7 days was unable to notify vooma, with no explanation.

Guys it ceases to amaze me that you get the same response everyday but nothing gets done. They cannot resolve the issue remotely, no suprise there, but even to get a tecnician out to see if the problem is not with the router itself, is more difficult than mission impossible.

People of South Africa, please rethink yourself before entering into an agreement with Supersonic. Take me on my word, their service is beyond poor.

You know what, They dont have answers for me to my questions anymore, so they ask to place me on hold, to get further assistance, they leave the line open, I hold on for almost an hour and only when the consultant overhearing my conversation mentioning that they probably wish I will put the phone down, the consultant speaks to me and apologies for the wait, and to no suprise, someone will call me back.

I will let you know if anyone call me back ever, believe me I will not hold my breath, it never happened before...

People, the Level of incompetence is so extreme and the sadest part is that when I want to cancel they are quick to want to hold you to terms, because we only have their services for 4 months now, but when you hold them to their obligations in terms of the agreement, their is no consequences.

I have lost thousands of rands in income over the last seven days, working from home and for myself, that the loss is so great, I cannot even think straight.

I will be instituting action for loss of income, but guys, it will not reverse the damages that was done to my reputation, finances, emotional stress, the list goes on. These guys think they do us a favour when they answerthe phones, ready with their best excuse... you affect peoples lives guys, and unfortunately not in a good way.

To think you keep the phone hangin, hoping I will put the call down, guys, scary....

I did not want to tick a star on top as they are not even worth 1 star, but the page would not allow me to proceed otherwise.

Again, guys, I will NOT recommend Supersonic to anyone, not my enemy, my dog, you catch my drift. they are ***********, useless, pooooooor service.