SP
Sarel P
1 reviews | Active since Mar 2012
18 Aug 2023, 07:55
Supersonic is terrible...
Upgraded my line to 200mbs up and down. I am lucky if I get 100mbs. Had multiple whatsapps with support and no one can sort out the issue. Everytime it just wastes my time as I have to go through the motions of trying different things and then nothing comes of it. I have sent a mail to cancel my subscription and even this yielded no results. Supersonic must be the worst ISP out there. Stay far away!!!
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
18 Aug 2023, 09:42Good day, Sarel,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
I have requested our 2nd Line Support to attend to this as a matter of priority.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
I have requested our 2nd Line Support to attend to this as a matter of priority.
Kind regards,
AM
Supersonic 's reply18 Aug 2023, 09:42
Official
Good day, Sarel,
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
I have requested our 2nd Line Support to attend to this as a matter of priority.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience.
Anything less than ensuring you receive satisfactory customer experience is completely unacceptable.
I have requested our 2nd Line Support to attend to this as a matter of priority.
Kind regards,
AM
SP
Sarel P's updateReviewer Update
18 Aug 2023, 11:07Thanks... I'll wait to hear from them.
SP
Sarel P's update18 Aug 2023, 11:07
Reviewer Update
Thanks... I'll wait to hear from them.
SP
Sarel P's updateReviewer Update
18 Aug 2023, 11:08Ok... I can only do that later today since no one's home at the moment.
SP
Sarel P's update18 Aug 2023, 11:08
Reviewer Update
Ok... I can only do that later today since no one's home at the moment.
Supersonic 's replyOfficial
18 Aug 2023, 15:41Good afternoon, Sarel,
Vumatel will also contact you as they would like a technician to do an onsite intervention in order to improve fibre levels.
Kind regards,
AM
Vumatel will also contact you as they would like a technician to do an onsite intervention in order to improve fibre levels.
Kind regards,
AM
Supersonic 's reply18 Aug 2023, 15:41
Official
Good afternoon, Sarel,
Vumatel will also contact you as they would like a technician to do an onsite intervention in order to improve fibre levels.
Kind regards,
AM
Vumatel will also contact you as they would like a technician to do an onsite intervention in order to improve fibre levels.
Kind regards,
AM
SP
Sarel P's updateReviewer Update
21 Aug 2023, 12:28Ok... so Vumatel was at my place late friday afternoon and now when plugging directly into the Vumatel box we get 200mbs but not when connecting through my router...
SP
Sarel P's update21 Aug 2023, 12:28
Reviewer Update
Ok... so Vumatel was at my place late friday afternoon and now when plugging directly into the Vumatel box we get 200mbs but not when connecting through my router...
SP
Sarel P's updateReviewer Update
28 Aug 2023, 11:06thanks very much... I have received a Zyxel Router and I am now getting 200mbs download speed... upload seems to be very inconsistent but I it's a lot better and I want to thank Supersonic for coming to the party on this. I have been through a lot of ups and downs but after posting here I have really received good service... Thanks...
SP
Sarel P's update28 Aug 2023, 11:06
Reviewer Update
thanks very much... I have received a Zyxel Router and I am now getting 200mbs download speed... upload seems to be very inconsistent but I it's a lot better and I want to thank Supersonic for coming to the party on this. I have been through a lot of ups and downs but after posting here I have really received good service... Thanks...