Supersonic is Super Useless

Extremely disappointed in Supersonic.

Supersonic has to be the worst provider! They clearly don't know what they are doing if their staff can leave a customer on hold for 35 minutes. I will have to write a review on Hello Peter in order to get any customer service. Why are you invoicing me for a top up that I already paid for?? Please advise asap. My bank statement shows that money was deducted off my account on the 25th of March for R150 for 30GB that I purchased as a top up. Now you want me to pay twice for it. you say that on your side it reflects that all of the 100GB of NIGHT TIME data has been used up, how???? This is highly impossible. I called on the 1st of April and spoke to Nolwazi Ndewu to downgrade my account to the 30 gig night and 30 gig anytime for R199 and was told this can only be done in a month's time (cref no - CAS#520284#B4D4F9), this was my notice. That means that for the month of May I will still be given 200gb of data, since I am paying the full R599. Can someone please advise what's going on?

Awaiting your response

Above was emailed on the 30th April 2021 and they failed to respond