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Enscha K
1 reviews | Active since Nov 2023
06 Feb 2024, 08:48
Supersonic is Super Useless!!!
Logged a ticket for service due to lightning strike on 28 January. It took them 4 days to issue a quotation for one single router! After several calls to follow up at laat we received the quote on Thursday afternoon 1st Feb, paid for the router immediately. Today is the 4th day since payment was made and still o response or router received. Please do not sign up with this company! Their service is appalling and they just don't care. Even the supervisor said we are just "another customer".....worst experience ever!!
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Replies (2)
Supersonic 's replyOfficial
06 Feb 2024, 08:52Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, as communicated on Facebook, we have escalated the ticket to the team leaders of the relevant department.
Supersonic 's reply06 Feb 2024, 08:52
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, as communicated on Facebook, we have escalated the ticket to the team leaders of the relevant department.
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Enscha K's updateReviewer Update
06 Feb 2024, 10:44It still does not solve my issue and I still don't have a router that I paid for 4 business days ago! I will share this terrible service and experience far and wide!
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Enscha K's update06 Feb 2024, 10:44
Reviewer Update
It still does not solve my issue and I still don't have a router that I paid for 4 business days ago! I will share this terrible service and experience far and wide!