Supersonic is SUPER TERRIBLE!!!

If I could rate you in a minus I would.

We received our router and internet a while ago. Firstly, there were no contracts signed, however verbal agreement over the telephone (assuming this is how you work we can carry on with this review).

We then received the invoice. We PAID said invoice even BEFORE the due date.

Our internet then goes down about 2 days ago. PLEASE NOTE THAT THIS IS EVEN BEFORE SOUTH AFRICA'S LOCKDOWN.

We could not get through on the telephone or whatsapp services to receive any type of assistance. This is the first frustration.

Today - 27 March 2020 - we do get through. TWICE. But guess what - TWICE the phone is put down in our ears. Supersonic is a TELECOMMUNICATION service as far as I understand, therefore ESSENTIAL, therefore STILL IN OPERATION during the lockdown. If this is INCORRECT, then we at least already know (FROM THIS MORNING'S TWO CONVERSATIONS) that you are a firm which is conducting business from HOME during the LOCKDOWN as this is what was indicated to us, number one. Number two, as mentioned, we did manage to get through twice.

It was indicated to us at around 08h15 that our account was not yet acitivated (nevermind the fact that we had been using it for about a week or so BEFORE this indication and BEFORE it went down two days ago). It was also told to us that it would be activated within the hour. Needless to say - THIS WAS NOT DONE.

We called in again over an hour and a half later. We got through. AMAZING! Well, that is what you would think... Please tell the world, Supersonic, were your operators (who you refer to as "SUPERSTARS" - no idea where you got that notion as it ain't fooling anyone) taught to use the telephones??? Whilst on the line with this so-called "superstar" of yours, she was about to "check if the account was activated and give us further details" when all of a sudden - yes those of you reading this that have been through this guessed right - the phone was dropped in our ears - AGAIN. So either your operators do not know how to use a telephone (WHICH IS IN FACT THEIR JOB - YES, THEIR JOB) OR they just do NOT WANT to work - because ***** the paying customer right? - OR they are just plain RUDE!!! I don't know, you tell me which one it is seeing as there are recordings for "TRAINING PURPOSES" I wonder how well they are trained. Train them to be decent if the operation of the telephone is not the problem!

Anyway, let me carry on to the point - OVER 300 (THREE HUNDRED) WASTED minutes later, still no answer again. ALSO no whatsapp answers either AT ALL.

We are frustrated and feel as if we have WASTED our hard-earned money (which for some in other fields will not be a luxury over the next few weeks BY THE WAY, Supersonic!) and still we receive NO or EXTREMELY TERRIBLE service.

PLEASE WILL SOMEONE PULL UP THEIR SOCKS AND O SOMETHING TO HELP US AT SUPERSONIC!!!!!!!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!! We have been asking for HEEEEELLLPPPPP!!!!!!!!!!!!!!!! for over 48 (FOUTY EIGHT) HOURS now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!