1 reviews | Active since Jul 2017

30 Aug 2021, 13:24

Supersonic is super suck

Good day As a supersonic client I have been disappointed time and time again. In June 2021 we relocate to a new area. Unfortunately in this area I do not have the option to use fiber as they are still rolling it out. This made me change to LTE which is z Mtn supplies.As soon ad I after weeks of struggle receive thde new device. I havd had the worst internet service at times. My upload is 0.1 and down loads of 0.2 believe me it is bad. I have to Hotspot from my phone which Re from Mtn just to be able tk do my work from home. I work in the funeral claims department znd my msin job is to payout our clients in a quivk and efficient manner as yhey had just lost z love one. I have call on a daily basis to complain sometimes hold the line for 2 hours just to be answered by a agent that is just not in the mood to help you. Each time they tell me get Fiber. Okay yes I will get fiber it it is available in my area but I really don't understand I do pay more for my LTE as my fiber, so I do really expect a beter service from Supersonic as I pay each month 6it

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Replies (2)
's update30 Aug 2021, 13:27
Reviewer Update
As is no #win win for me only lose lose sad face
Supersonic
Supersonic 's reply30 Aug 2021, 18:17
Official
Good day, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused please hang in there while one of our Superstars gets in touch.
Warm regards SN