1 reviews | Active since Jan 2018
SUPERSONIC IS SHOCKING!!!! DON'T USE
SUPERSONIC is absolutely the most shocking when it comes to after sales service. My internet has been disconnected due to their accounting system being incorrect. I have sent proof of payments directly from FNB in order to proof that I am not in arrears and never have been as it is a debit order that goes off my account monthly. I have been told that I am in arrears with more than 90 days.
I have been trying to resolve the matter for over a week now without any luck. No one can give you a definite answer and no one can transfer you to supervisors or give out their contact details... so we are still absolutely no where. I am exceptionally frustrated by this. My mother in law who happens to be a supersonic customer had experienced the exact same issues. insane how terrible this experience has been.
My sincere apology for the frustrations and inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest regards,
Joshua
My sincere apology for the frustrations and inconvenience caused. I will be in contact with the relevant departments to get this resolved.
Kindest regards,
Joshua
