NP
Nathaneo P

1 reviews | Active since Jan 2018

04 Mar 2021, 15:24

SUPERSONIC IS SHOCKING!!!! DON'T USE

SUPERSONIC is absolutely the most shocking when it comes to after sales service. My internet has been disconnected due to their accounting system being incorrect. I have sent proof of payments directly from FNB in order to proof that I am not in arrears and never have been as it is a debit order that goes off my account monthly. I have been told that I am in arrears with more than 90 days.

I have been trying to resolve the matter for over a week now without any luck. No one can give you a definite answer and no one can transfer you to supervisors or give out their contact details... so we are still absolutely no where. I am exceptionally frustrated by this. My mother in law who happens to be a supersonic customer had experienced the exact same issues. insane how terrible this experience has been.

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Replies (1)
Supersonic
Supersonic 's reply06 Mar 2021, 10:10
Official
Good day Nathaneo P.

My sincere apology for the frustrations and inconvenience caused. I will be in contact with the relevant departments to get this resolved.

Kindest regards,
Joshua