Supersonic is not worth your money, time or energy

On 07/08/2024 Supersonic cancelled my Fibre services in ERROR using reference OVC-***. The request fir cancellation was never submitted by me or any of my family members. I work remotely and have been without internet since 08/09/2024. We logged a call with them on 09/09/2024 and they confirmed that the error resides with Vumatel. After logging calls with Vumatel they sent a technician out only to determine that the error actually resides with Supersonic. Its been >14 days and Supersonic is still not able to figure out how to resolve this matter.

Their whataspp service line has been “undergoing maintenance” since 15/09/2024 and you have to call the call centre to get hold of someone. I called 8 times and on average you wait 30minutes before someone’s answers (keep in mind this is not a tollfree number). So far I’ve spoken to Arthur, Molly, Palesa (ref SST465124), each with promising to escalate and will keep me updated but does not call me back. Today I got hold of Sachin who seems to be the only person who acknowledges what the issue is and has again escalated the matter (for the 5th time) and I currently await a call back from him. Fingers crossed that he manages to resolve.

Supersonic as an ISP Provider is not the way guys. Its been almost 3 weeks since they CANCELLED MY LINE IN ERROR and have still not sorted this out. Yet they sent me an invoice today for next month bill even though I have had no service from them this month. As a someone who works remotely this has caused financial and emotional stress and I wonder how they plan to compensate for this?