Supersonic is not recommended

I am honestly so disappointed.

I have been with supersonic for less than 6 months and it has been problematic from the get go.

I received an email a few days ago saying my account was going to be suspended as it was in arrears, this was never communicated to me previously and supersonic had my banking details and should have been charging me monthly on the 1st of each month as agreed.

I even reached out a few days before my first payment was due just to confirm and was told payment would be deduct on the 1st.

I was under the impression payments had been going through successfully as I had never received any communication whatsoever telling me otherwise until this email received a few days ago threatening to suspend my account.

Today I went and got a bank statement and saw that an entire amount of R3204 was deducted on the 25th, again no warning from supersonic with a heads-up that the entire arrears would be deducted and no communication after the amount was deducted either.

It is January, I had so many things to do which now cannot be done as a result of the lump sum they deducted due to no fault of my own.

I am disappointed and will be looking into changing service providers. I definitely do not recommend going into business with Supersonic.