Supersonic is not efficient
I have ordered a Fibre line with Supersonic on 31 May 2021. I was told it would take 7 to 14 days to have the line installed and activated. Today is 09 June which means 9 days have past and I had no feedback from Supersonic to tell me anything about installation as the 14 day mark is approaching very soon and I have borrowed an internet connection to last me until the 14th day.
Today when I called Supersonic they informed me all is done and they are waiting for the provider to install. So i called the provider and was informed that supersonic did not do the ORDER ACCEPTANCE on their side. So this means that there will be a further delay in my installation. I was told that if they accept today then installation will only occur by the end of next week and Supersonic will only send me a router after they have installed. I am starting to regret this order i have placed with Supersonic already.
I would hope that Supersonic can escalate this issue and speed up my installation so that I can have a working internet connection and a router by the latest 14 June which will be 14 Days as promised.
I wait your URGENT feedback Supersonic
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Replies (8)0
Replies (8)
Supersonic 's replyOfficial
09 Jun 2021, 15:08Good day Yatish Y, Thank you for reaching out to Supersonic. We apologize for the frustration caused, please note that i am following up on your order and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
Supersonic 's reply09 Jun 2021, 15:08
Official
Good day Yatish Y, Thank you for reaching out to Supersonic. We apologize for the frustration caused, please note that i am following up on your order and i will provide you with feedback as soon as possible.
Regards
SN
Regards
SN
's updateReviewer Update
09 Jun 2021, 15:11Thank you for your feedback. I would appreciate if you can escalate the matter to Vuma so installation will occur on or before the 14th Day.
's update09 Jun 2021, 15:11
Reviewer Update
Thank you for your feedback. I would appreciate if you can escalate the matter to Vuma so installation will occur on or before the 14th Day.
's updateReviewer Update
09 Jun 2021, 15:38Thank you for a prompt response. Please provide me with the installation date from Vuma as soon as you can
's update09 Jun 2021, 15:38
Reviewer Update
Thank you for a prompt response. Please provide me with the installation date from Vuma as soon as you can
's updateReviewer Update
10 Jun 2021, 14:47I still have not received any call from anyone regarding my installation. I certainly hope that it would be done on time.
's update10 Jun 2021, 14:47
Reviewer Update
I still have not received any call from anyone regarding my installation. I certainly hope that it would be done on time.
's updateReviewer Update
11 Jun 2021, 09:54So today is the 11th day and I havent heard from anyone at Supersonic regarding my line installation. Monday 14 June will be 14 days since I have ordered my line and the latest day when it should be installed and activated. Im really concerned that no installation date has been communicated to me and no router has been sent out. How will have a working internet connection at the end of the 14th day?.... This service is absolutely pathetic. I dont want an apology as a reply I would like to know when installation will occur as well as when a router will be sent. And what time on Monday will I have a working Internet connection?
's update11 Jun 2021, 09:54
Reviewer Update
So today is the 11th day and I havent heard from anyone at Supersonic regarding my line installation. Monday 14 June will be 14 days since I have ordered my line and the latest day when it should be installed and activated. Im really concerned that no installation date has been communicated to me and no router has been sent out. How will have a working internet connection at the end of the 14th day?.... This service is absolutely pathetic. I dont want an apology as a reply I would like to know when installation will occur as well as when a router will be sent. And what time on Monday will I have a working Internet connection?
's updateReviewer Update
11 Jun 2021, 13:49No feedback????
's update11 Jun 2021, 13:49
Reviewer Update
No feedback????
's updateReviewer Update
11 Jun 2021, 14:19The level of frustration that I have with you guys now is unbelievable. Vuma has contacted me with an installation date of Tuesdat 15 June. My 14 day period is over on Monday. Thereafter you will send me the router? How am I suppose to have internet from Monday going forward? You guys have no method of providing any service efficiently. Your call centre staff have no method of assisting other than dropping calls when I get frustrated because they dont know how to respond. I am going to be sitting without internet due to false promises by Supersonic. Can someone at Supersonic please get Vuma to install ASAP and start the process of sending me the router ASAP. This is unacceptable really
's update11 Jun 2021, 14:19
Reviewer Update
The level of frustration that I have with you guys now is unbelievable. Vuma has contacted me with an installation date of Tuesdat 15 June. My 14 day period is over on Monday. Thereafter you will send me the router? How am I suppose to have internet from Monday going forward? You guys have no method of providing any service efficiently. Your call centre staff have no method of assisting other than dropping calls when I get frustrated because they dont know how to respond. I am going to be sitting without internet due to false promises by Supersonic. Can someone at Supersonic please get Vuma to install ASAP and start the process of sending me the router ASAP. This is unacceptable really
's updateReviewer Update
11 Jun 2021, 15:22No response? No feedback?
's update11 Jun 2021, 15:22
Reviewer Update
No response? No feedback?