Supersonic is meh

Item: Supersonic
Rating: 1
Author: Aneen E

I have been phoning today with no joy. My service has been off since Friday because my payment arrangements and payments do not get allocated. When I call the call drops after 5 minutes. So I use it for work and had to buy data for my Wifi. I am furious as no one is getting back to me and it is not the poor agents fault that gets yelled at cause they are just on training. You will loose clients by the way you do business. Remember an arrangement is between 2 parties and should be uphold by both.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

10 Aug 2021, 13:21

Good Day, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Supersonic 's reply10 Aug 2021, 13:21

Official

Good Day, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Aneen E's updateReviewer Update

13 Aug 2021, 12:11

So I sent my Proof of payments more than once. Pity that none of your consultants can open the PDF attachments that ABSA sent to me. Your last consultant I spoke to 10 minutes ago was so rude that he insisted that the documents sent from ABSA is not in a PDF format and that I need to convert to PDF.
It is been a week and I am fed up.
Wesley please contact me ASAP. Enough is enough.

Aneen E's update13 Aug 2021, 12:11

Reviewer Update