1 reviews | Active since Feb 2015
Supersonic-Is anything but Super or Sonic-DONT WASTE YOUR TIME, ENERGY, OR MONEY
06 Oct 2021, 21:31 Supersonic and their not so Superstars I cannot believe that companies with this type of Customer service are still functional.
I started off with poor line speed, to an unstable connection, VPNs that drop, no internet and now just a cancelation....
Every CSA I talk too either has no idea what happens in the Fibre world, tells me to reboot and give router serial number(seriously after 4x a day it's not going to help), empty promises to send a technician out, transfer me to a manager(I think they don't exist), place on hold, place on hold AGAIN. I'm at witts end 2 weeks and it's worse than when I started. I sent a Cancelation request-I'm in discussions with the retention officer and the CSA tells me my Fibre is canceled.
So does anyone in Supersonic actually know what they are doing? Are they actually just there to place a person on hold. You have no customer service, no assistance, no call back, no resolution, no response. It's actually incredible to think you won ISP of the year 2019. I think in 2021 you would not even be in Top 100 You have no customer service-no idea why you have a call Centre. No one can help.
Help,I need help. I need to work. All I ask is for functionality of my Fibre!!!!!!
Thank you for reaching out to Supersonic. I apologise for the frustration caused, Kindly be advised that i will be looking into your query and will revert back to you.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused, Kindly be advised that i will be looking into your query and will revert back to you.
Kind regards
SN
IHAVE THE SAME ISSUES AS EVERYONE ELSE, LOST SIGNAL AND SLOW SPEED BUT I AM TOLD EVERYTHING IS FINE ON YOUR SIDE! Obviously that is not the case-Get techicians to fix whats wrong
But then again, what do I expect from a Company who cannot even offer Customer service!
IHAVE THE SAME ISSUES AS EVERYONE ELSE, LOST SIGNAL AND SLOW SPEED BUT I AM TOLD EVERYTHING IS FINE ON YOUR SIDE! Obviously that is not the case-Get techicians to fix whats wrong
But then again, what do I expect from a Company who cannot even offer Customer service!
SUPERSONIC can you reply to customers or is that your Modus Operandi, get the client then forget the client. Your service is terrible!!! You do not deserve to be a ISP
SUPERSONIC can you reply to customers or is that your Modus Operandi, get the client then forget the client. Your service is terrible!!! You do not deserve to be a ISP