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Ricardo P

1 reviews | Active since Dec 2015

20 Aug 2020, 22:22

Supersonic is absolutely pathetic

This company was rated no1 when I joined them and that’s all a lie. I pay R1000 a month for nothing. My internet has been down since 8pm and when I call the call center and get to the front of the Que I just get cut off. I spent R200 on airtime and didnt even speak to anyone for assistance. Is there some sort of ombudsman for internet providers coz this is the worst service I’ve ever paid for. Internet still down call cut and now it’s outside their operating hours. Absolutely pathetic if you ask me.

0
Replies (3)
Supersonic
Supersonic 's reply21 Aug 2020, 10:29
Official
Hello Ricardo, 

Apologies for the delay that you experienced in getting through to our call centre. I see that your line is back up now - kindly advise as to whether you are experiencing any other issues? 

Regards,
Sandra 
RP
Ricardo P's update21 Aug 2020, 10:44
Reviewer Update
Yes my service is back up but it was out for several hours. My WiFi speed has been a lot slower than what I pay for and it’s not like I get reimbursed or anything. I currently pay for 50mg up and down and I’m lucky if I get 20mg down and upload is usually around 40mg. Can someone please resolve this because I want what I pay for. My connection seems to get disconnected at least once a week and I work from home so I can’t afford this happening. So can someone please fix my line speed and disconnection issues and let me know why it’s happening and when it’s resolved. Thank you.
Supersonic
Supersonic 's reply21 Aug 2020, 11:27
Official
Hello Ricardo, 

We will look into this for you and tech support will be in touch to assist. 

Regards, 
Sandra