Supersonic is a Super**** - 0.10Mbps on a 50Mbps line!

I am getting 0.10Mbps on a 50Mbps line. Unacceptable. I have spent several hours on the phone with SuperSonic service agents, over a period months. Each time they make me go through the same routine of turning off all devices (more than once) and doing a speediest. But immediately after I get off the phone with them, the internet is back to being slow. Today I cannot even get my work done because the internet is so slow. I have asked for a technician to come and I have yet to hear from one.

The service from Supersonic is **********, what is worse is that they hold you hostage because they will not release your line if you try to leave. I am left with no other option but to contact the Ombudsman.

I believe everyone should do the same.

https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/