SUPERSONIC IS A SERVICE PROVIDER FROM HELL AND HAVE ZERO CUSTOMER SERVICE SKILLS

Horrible service provider.

1st they come at me saying my account is in arrears because of a fault on their end, system migration failed to transfer my banking details and i wasn't debited for a year, which is fine and i accepted. Mind you, no one has bothered to call me, all communication is through email which they only send but do not respond to my requests or inquiries.

On the initial email, it stated that i needed to pay 20% upfront to keep my account active, i paid them 40% within a week of waiting for someone to call me so we could talk payment plan/arrangements. 2 weeks go pass and no one calls, get another email threatening suspension of my account, i then call them and when someone eventually answered, couldn't tell me anything but kept telling me that my account was in arrears. I was promised that my call would be escalated to Billings. 3 days post that call, Billings send me an email notifying me of my account suspension. I tried to call them, no answer, i email them, no response, i sent them messages on their app, no response and i see they've closed those tickets already.

Now, what made me decide ro share my frustration with the masses, after paying >R5k into my account as a gesture of good faith, i wake up today to a notification alerting me of a deduction from them again for R7495.1 from my account without having agreed to it with me first. Now again, my attempts to get in touch with them were unsuccessful and am two minds about it, should i reverse the debit or just leave it and leave them. I can't deal with this level of unprofessionalism and thievery. An organization of ****** and underqualified people all across.

What's worse, i've include the CGSA in my comms, they also are useless in protecting consumers.