Supersonic is a ****, you taking advantage of people!!

I gave my notice in July, 2020. My reason for cancellation is because I do not get any service, basically I'm paying but I do not have any internet. I have sent emails, called and kept holding for so more than an hour. Different agents are telling me different stories that my account is suspended or they are waiting for me to pay a cancellation fee which is just a ****. Basically this ******** company is saying if I cancel I should pay a fee, or else I keep the router that ain't working. My reason for canelling are above my capabilities.... I have begged for service for months but nothing changes. Agents told me that on their system I have internet, I have shared videos of how slow the internet is if I have it for that minute. No one contacted me, no one rep**** to my emails.

Beware of the hidden fee's when you cancel for the reason of terrible service & low speed connections. They do not indicate the terms and conditions clearly except for "cancellation fee's apply" which basically means they want you to pay if you use it or not. In essence I'm supposed to pay for supersonics own failed attempts of technology and non existent service - Supersonic is taking advantage of people. I can't work from work, neither could I do my school work.

I'm asking for my contract to be cancelled that also seems to be something supersonic can't handle. What am I supposed to do because I can't even migrate to any other ISP at this moment? I have been a customer of mtn for years. With this kind of treatment, I will never support MTN / Supersonic again or advise anyone to have any product with you! I can't wait to cancel all my products with you!!!