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SN
Surprise N

1 reviews | Active since Sept 2019

27 May 2022, 16:32

SUPERSONIC IS A ****!!!!!!

This pathetic company with their *********** staff has done it again! After I logged a complaint last month about a query that should have been handled literally over 15 months ago now I get an sms saying they have logged a debit order for R5000!! How in the hell is this possible when I asked for my account to be canceled on the 28th of January 2021 and to date this doesn't seem like it has been done. I got a call from the cancelation department in the beginning of May after I logged a complaint and they promised that they are attending to my matter. I have sent all correspondence to support my case but because they have hired a bunch of people that don't care about service or how to even investigate something I find myself yet again in a position where I am frustrated by them. The courier company that they work with was supposed to pick up the damn router as well and they also made a no show! I have no choice but to escalate this to the highest telecommunications body because I cannot continue to suffer like this in the hands of a company that fails to do their job!

0
Replies (2)
Supersonic
Supersonic 's reply27 May 2022, 16:39
Official
Good day, Thank you for reaching out to Supersonic. Kindly send us a direct message with your account details and a brief description of your query, so we can look into this on your behalf.
SN
Surprise N's update28 May 2022, 06:18
Reviewer Update
Your cancelation and complaints department already have all the required information. I also provided you with my account and ID number when I wrote the review, please use the information to enquire with your cancelation department. I have escalated the matter to ICASA as continuing to engage with you directly is pointless.