1 reviews | Active since Jan 2017

24 May 2019, 12:57

Supersonic is a ****!!!!

What are these guys trying to pull??? Supersonic phoned me and offered me one month free trail. After one month I unplugged their router and phoned them to collect it. I paid installation fee for Vuma Tell as per agreement. They keep sending me invoices 4 months later although I phone them every month to collect their router. Now I have spoken to a supervisor and they recon I must pay R3000 cancellation fee. What happened to one month free trail period? Never signed contract and all the supervisor tells me that when i signed installation job card i agreed to their terms and conditions that is not on job card. Careful of these ******!!!!!!

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Replies (3)
Supersonic
Supersonic 's reply24 May 2019, 13:28
Official
Good day Francois - kindly WhatsApp us on *** so that we can fast track a resolution. 
's update24 May 2019, 14:17
Reviewer Update
You don't reply to email, 'Supersonic Support Team' <***>, will you respond to whatsApp?
Supersonic
Supersonic 's reply29 May 2019, 21:28
Official
Good evening Francois - WhatsApp is our primary point of contact for all support queries. Alternatively please send me your contact number and i will assist in the morning.