Supersonic is a mess, no clear line of communication and misdirected information

Supersonic, has been holding on to my fibre line and does not want to cancel it. They have **** to me and said that it’s been canceled and that I will receive proof of cancellation via e-mail. When I contacted Vumatel, they have notified me that Supersonic is still holding my line and they are the only ones who can release it.

1. Since I’ve placed my order with Supersonic I haven’t received any other feedback besides the fact that they will keep me updated on the progress of my order. Which never happened, I would always have to phone after them and the response I got was “the project management department deals with installation and we don’t have access to that information”. Out of frustration I would go on a rant on social media to get a response or else I would only receive automated e-mails.

2. After a very frustrating process of dealing with the customer service providers who had no clue what was happening with my order I decided to cancel my order with Supersonic as they were being ***********.

3. I went ahead and found a new ISP who was very efficient and got me set up quick. They are now held behind on assisting me because Supersonic is holding my line and is giving me the runaround saying they have canceled it but they have not (this was communicated to me by the customer services department) the lady even told me that the cancellations department will send me proof of cancellation.

4. I work from home and rely on wifi, my job is at risk and I’ve lost out on income for the month of April. My hands are tied and I don’t know what to do, it is now May and I’m still sitting without wifi.

5. All I need is for Supersonic to release my line. But it seems to be a nightmare. What do I do in a situation like this.