DW
Danie W
1 reviews | Active since Jun 2018
09 Oct 2020, 21:54
Supersonic is a joke
Used to be a very happy Nepic customer. Supersonic has messed that all up. Pathetic service and disgusting connection. Had a 8meg connection with nepic, now that these clowns have taken over I'm lucky to get 2meg.
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Replies (2)
Supersonic 's replyOfficial
10 Oct 2020, 07:09Good morning Danie
We apologise for the current speed that you are experiencing. I will log a case with our technical support team to investigate and send you the case nr shortly.
Best regards
Sandra
We apologise for the current speed that you are experiencing. I will log a case with our technical support team to investigate and send you the case nr shortly.
Best regards
Sandra
Supersonic 's reply10 Oct 2020, 07:09
Official
Good morning Danie
We apologise for the current speed that you are experiencing. I will log a case with our technical support team to investigate and send you the case nr shortly.
Best regards
Sandra
We apologise for the current speed that you are experiencing. I will log a case with our technical support team to investigate and send you the case nr shortly.
Best regards
Sandra
Supersonic 's replyOfficial
12 Oct 2020, 09:33Good morning Danie.
I have tried to locate your account on all the info that was provided by you. Kindly can you send me your account number appearing on your invoice or statement.
As for the Nepic issue. There has been several cases logged regarding unsatisfactory speeds following the outage so the engineers are looking at the system.
Best regards
Francois
I have tried to locate your account on all the info that was provided by you. Kindly can you send me your account number appearing on your invoice or statement.
As for the Nepic issue. There has been several cases logged regarding unsatisfactory speeds following the outage so the engineers are looking at the system.
Best regards
Francois
Supersonic 's reply12 Oct 2020, 09:33
Official
Good morning Danie.
I have tried to locate your account on all the info that was provided by you. Kindly can you send me your account number appearing on your invoice or statement.
As for the Nepic issue. There has been several cases logged regarding unsatisfactory speeds following the outage so the engineers are looking at the system.
Best regards
Francois
I have tried to locate your account on all the info that was provided by you. Kindly can you send me your account number appearing on your invoice or statement.
As for the Nepic issue. There has been several cases logged regarding unsatisfactory speeds following the outage so the engineers are looking at the system.
Best regards
Francois