Supersonic is a *****

February 2021 Supersonic suspended my line while I pay the account on a monthly basis I even provided proof as I receive statements CASE NO: CAS-571420-C6Q1Y9 and CAS- 413085- V7H6R2. All this is happening because someone there decided to mix my account with someone I don't know who is owing them, I keep getting calls from supersonic collections department threatening to suspend my line and sending text messages that I am in arrears. Today its the 06 June 2021 my line is suspended again there's been numerous cases opened but no one wants to even call me back even team leaders or managers are playing hide and seek with me, I waited 4 hours on the line today to speak to a consultant when I eventually did he couldn't assist me. There's previous notes on my account stating there's a pending case but their consultants ignored that and suspended my line anyway.

No one wants to take accountability this is impacting my productivity as I can't do my job as I am working from home but Supersonic still not doing anything about it. I have noted all the names of the consultants I have spoke to previous

1. Sihle Mngadi 2. Nolwazi Ndelu 3. Mandisa Mthembu 4. Draft from the Core technical 5. Nompulelo Msweli 6. Keith Selepe

These are the names I've noted since February 2021 regarding this issue but still no positive feedback as today I don't have internet I sent all the proof of payments but still no feedback. This is the worst service I've ever experienced in my life.