BJ
Bjorn J
1 reviews | Active since Jun 2018
17 Apr 2024, 21:46
Supersonic is a disgrace
Supersonic is pathetic.
• I sent a notice to cancel their service in September 2021, effective November 11th, 2021. • Supersonic wrongly cut me off in October 2021. • Paid them through October, yet they demanded more to release the line when I switched providers! • Finally confirmed cancellation... then two years later they claim I owe them money? • Now debt collectors harass me for a random amount (R709,14). Proof of payment ignored! • Still getting harassed in April 2024!
An article on My Broadband highlights similar cases relevant to my situation.
https://mybroadband.co.za/news/internet/529615-former-supersonic-customer*****-with-debt-collector-demands-on-paid-bills.html
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Replies (1)
Supersonic 's replyOfficial
19 Apr 2024, 16:45Good day, Bjorn,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply19 Apr 2024, 16:45
Official
Good day, Bjorn,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our billing department, and I will revert with feedback as soon as possible.
Kind regards,
AM