Supersonic is a ****

I used to praise this ISP but I'm disappointed with recent events. I go half and half with my sister as she works from home and I do to at times. Octobers bill came and I sensitized her that can she pay as my business was going through it's worst, she didn't as she saw the service active, and assumed I'm fine and paid for it, November the service was active and still, mind you she gets paid on the 20th. Our service was deactivated on the 10th or 8th...I got a WhatsApp notification we had to wait till the 20th, then we paid on the 21st November and I got another WhatsApp message from Supersonic, we paid for both months as the notification stated "For instant reactivation pay the amount " with a link. We paid it expecting instant activation...then today Saturday 22nd I call the call center only to find out my line has been cancelled and I need to reapply. My gripe is I settled you amount for 2 calendar months it's the 22nd I paid you in full not pro-rata till the service was suspended. We work hard for our money and I'm not a full to pay for days I'm not getting a service. Who do you think you are, you guys are a ****, to make matters worse I'm told I need to reapply and I'll be charged pro-rata for the next 8 days till month end. How does that make sense, I do the most ethical thing and acknowledge that I went through a rough patch and settle my debt with you but you not coming to the party. You running a **** Supersonic...I want my refund pro-rata the same way you can charge pro-rata is the same way you can refund pro-rata and I'm willing to escalate this matter further. I'm told about the system and I should call...you send me a notification saying instant reactivation...what does that mean it doesn't mean reapply and wait for 3 days to get service reactivated, you are *********, I would have rather bought data and hotspot and work that pay close to R1600 , yes one month acknowledged but November in full and not get service is ridiculously nonsense. I want my refund for days of service not paid. By the way your Whatsapp starts on the 10th November...so you can't come with excuses