SUPERSONIC IS A *******

If you ended up here because you were considering signing up with SUPERSONIC wifi, please DONOT. I REPEAT DO NOT. Most pathetic service provider.

I informed them that I will moving out of my residence in Jan to a new residence in March. I enquired what should I do since I am still on a two year contract. Agent had know idea how to assist. Had to call again and again. Eventually I was told that I need to apply for a new line, I asked what about the old line, shouldnt I have to cancel it? they said not to worry about it. When I app**** for the new line the system asked, am I not cancelling the old line (but I was told not to worry about it and I have all this on my whatsapp coversation with the agent). But I cancelled it in Jan when the system asked. I moved to the residence in March, to my suprise when the bill came I had two bills, one for the old residence and one for pro-rata for the new residence, both for the month of March. I cancelled the debit order for the old residence because I didnt know why I was being billed for a service I did not recieve. Again in April I recieved two bills for the old residence and the new one plus the debit order that I had cancelled causing my debit order to bounce because I did not have enough funds for the ridiculous money Supersonic was charging for my account. I have no idea why they decided to charge me not once but twice for a service that I cancelled on time. I called they said they will investigate, that was a month ago. Still havent heard anything from them. Emailed still nothing from them. I have made manual payments for the amounts which I know I owe which are the pro-rata for the month of March, April payment and May payment and refuse to pay for the two amounts that I do not know why I am being billed for.