Supersonic - Internet truly made difficult

Hi Team I have tried for probably a month now to ensure that when the switch over happens from my old ISP to supersonic that it would be seemless - I have been bounced around the call center technical and order team - project managers who cant follow up or respond to a email or text to say we looking at the issue *****. I had to beg to have my account activated but then given the incorrect password for the internet account I then got the correct details and still no internet I then got told they cant see the issue its being escalated its been escalated for all of the 9 calls i have had since 8 this morning. why can no one assist in allocating a data package to the active line is this not the whole ****** Job? I am venting here because your poor call center agents have no clout i can also send an email and hope its gets looked at. your managers are failing your team as they are not doing a good Job at making sure the front-line staff are supported. I hope i'd be able to cancel and move away because if this is a first experience i can only imagine whats to come.