SUPERSONIC INTERNET SERVICE PROVIDER(NO STAR RATING)

I am writing this review with utter disgrace of their services, almost a month and still having problems with internet connection. I have made numerous calls, spoken to several SUPERSTARS(quite the opposite), which has been most frustrating getting through holding on for more than 20 minutes, get to speak to someone and your SUPPER STAR put you through to another department whereby you hold for another 20 - 30 minutes, imagine the frustration. Different case number after case number is being logged, still, no joy coming from this. Each time called is the same story, actually a nightmare that does not end. You have to tell your issue over and over, but nothing gets solved. A new sim card was sent and but did not solve the issue. Working from home and also access to the TV dependent on the internet, we had to pay alternative internet provider so that we can have internet access for work purposes. This whole ordeal with Supersonic is emotionally exhausting, draining and I hope that my cancellation can be sorted out with immediate effect, as it has been a week since cancelation notificate was sent, but no response. I no longer wish to have any connections with SUPERSONIC. This is really not a professional way to run a business. Surely if you see that a client is struggling to connect to your service for almost a month, why not send a fieldworker or tech person out to check what the issue seems to be, Truly very poor service delivery, will not wish my experience with Supersonic on my enemies.