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Amelis U

1 reviews | Active since Jul 2021

20 Jul 2021, 14:01

Supersonic - Internet provider or bank account looter!

I sent a cancellation to Supersonic as per their requirements for a 30 day notice on the 31st May and was invoiced again at the end of June. Supersonic has a pay in advance model, so they had no right to charge me again.

I have tried to contact their call center only be be kept on hold for more than 15 minutes. I also have sent two complaints that was to be answered in 24 hours as per their SLA and more than a week later - No contact.

I again e-mailed their accounts department again this morning and will should this matter not be resolved, take legal action against Supersonic! I have done what I can to try and resolve this matter, but clearly Supersonic does not have the time to deal with my legitimate complaint!

What they are doing is *****ing in effect as our agreement came to an end at the end of June.

DO NOT DO BUSINESS WITH THESE GUYS!

0
Replies (2)
Supersonic
Supersonic 's reply20 Jul 2021, 15:32
Official
Good day, Amelis U, Thank you for reaching out to Supersonic. I apologize for the inconvenience caused, please note that i am looking into your account and will provide feedback as soon as possible. 

Regards
SN
AU
Amelis U's update03 Aug 2021, 07:25
Reviewer Update
So SN - you asked me to send all kind of e-mails which I did, but lo and behold, you decided to ***** more money from me. You have my account details and I suggest you contact me on my phone today as I will open a case of theft with SAPS as this is what you are doing. You have ****** 2 months' subscriptions from me and no member of your team has the decency to try and resolve the issue. This is unacceptable. You have till close of business on 3 August to respond to me or this matter will become more public. All I can say is USELESS!