CJ
Caysee J
1 reviews | Active since Jan 2022
21 Jul 2022, 10:12
SUPERSONIC intentional *******
Hi it's been more than a year that supersonic has been debating my personal account , by means of changing the name slightly. I have called them my wife has called them my other family members I have sent the router back but still they ***** my money. Worst of all they haven't Givin me 1 mb of data after the thousands they have purposly ****** .They say they cancel but still debit even creating different names when I have to go into my bank branch every single month and if they didn't acknowledge y did they send the courier to coll the router and even after this review they will say so sorry Mr Joubert please co tact us and we will sort this I just would like to warn all.
Helpful (0)
Replies (9)0
Replies (9)
Supersonic 's replyOfficial
21 Jul 2022, 10:18Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
Best regards,
Supersonic 's reply21 Jul 2022, 10:18
Official
Good day.
Thank you for contacting Supersonic Fibre. Apologize for the inconvenience caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
Best regards,
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 10:22I have been down this road with u guys a few times I see all the reviews and have decided to see what legal action or ombudsman I can contact even if I have to make it a pvt legal affair I can't let supersonic ***** people's hard earned money anymore in these difficult times we are experiencing eskom we have to live with not u.
CJ
Caysee J's update21 Jul 2022, 10:22
Reviewer Update
I have been down this road with u guys a few times I see all the reviews and have decided to see what legal action or ombudsman I can contact even if I have to make it a pvt legal affair I can't let supersonic ***** people's hard earned money anymore in these difficult times we are experiencing eskom we have to live with not u.
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 10:36Here is the link to one off the isp mediators who can help let's all complain and stop been ****** from.
https://www.google.com/url?sa=t&source=web&rct=j&url=https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/&ved=2ahUKEwiM9***yYn5AhWWQUEAHdU-AlcQFnoECAcQAQ&usg=AOvVaw03wdy_aVd6XQBMR56B***-
https://www.google.com/url?sa=t&source=web&rct=j&url=https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/&ved=2ahUKEwiM9***yYn5AhWWQUEAHdU-AlcQFnoECAcQAQ&usg=AOvVaw03wdy_aVd6XQBMR56B***-
CJ
Caysee J's update21 Jul 2022, 10:36
Reviewer Update
Here is the link to one off the isp mediators who can help let's all complain and stop been ****** from.
https://www.google.com/url?sa=t&source=web&rct=j&url=https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/&ved=2ahUKEwiM9***yYn5AhWWQUEAHdU-AlcQFnoECAcQAQ&usg=AOvVaw03wdy_aVd6XQBMR56B***-
https://www.google.com/url?sa=t&source=web&rct=j&url=https://ispa.org.za/code-of-conduct/lodge-a-mediation-request/&ved=2ahUKEwiM9***yYn5AhWWQUEAHdU-AlcQFnoECAcQAQ&usg=AOvVaw03wdy_aVd6XQBMR56B***-
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 10:38If any one wants to join the fight against supersonic let's form a group and get our money back they owe me thousands for nothing my watts app is *** Supersonic must pay
CJ
Caysee J's update21 Jul 2022, 10:38
Reviewer Update
If any one wants to join the fight against supersonic let's form a group and get our money back they owe me thousands for nothing my watts app is *** Supersonic must pay
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 10:39No is o eight one seven five eight eight 0three seven
CJ
Caysee J's update21 Jul 2022, 10:39
Reviewer Update
No is o eight one seven five eight eight 0three seven
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 10:41O eight 1 seven 5 eight 8 o tree seben
CJ
Caysee J's update21 Jul 2022, 10:41
Reviewer Update
O eight 1 seven 5 eight 8 o tree seben
Supersonic 's replyOfficial
21 Jul 2022, 13:15As per our telephone conversation. Kindly be advised that I will be providing you with a feedback with the ticket that I have logged with our billing team.
This is your ticket no: SST043306 for the credit note request.
Best regards,
Supersonic 's reply21 Jul 2022, 13:15
Official
As per our telephone conversation. Kindly be advised that I will be providing you with a feedback with the ticket that I have logged with our billing team.
This is your ticket no: SST043306 for the credit note request.
Best regards,
CJ
Caysee J's updateReviewer Update
21 Jul 2022, 13:21Thank you Supersonic has put an investigation into my matter the gentleman helping is very very helpful and has called twice I will keep everyone up to date with the progress 😊
CJ
Caysee J's update21 Jul 2022, 13:21
Reviewer Update
Thank you Supersonic has put an investigation into my matter the gentleman helping is very very helpful and has called twice I will keep everyone up to date with the progress 😊
CJ
Caysee J's updateReviewer Update
25 Jul 2022, 13:56So today is Monday still no cal I was told to change my review as it reflects bad also I will get my money back but all I received was an invoice for collecting the router imagibe that I wasn't aware that I will be paying? THE ISPA will be starting to abratrate the matter from Wed I'll keep u posted.
CJ
Caysee J's update25 Jul 2022, 13:56
Reviewer Update
So today is Monday still no cal I was told to change my review as it reflects bad also I will get my money back but all I received was an invoice for collecting the router imagibe that I wasn't aware that I will be paying? THE ISPA will be starting to abratrate the matter from Wed I'll keep u posted.