SuperSonic - Insensitive when dealing with deceased accounts

Dear SuperSonic, Your company is extremely insensitive to death in a family. I lost my husband to Covid and all I ask for is help to transfer his account to my name. This is the worse thing to go through and then a company like SuperSonic cannot help with the smallest request?

My account/fibre cut due to non-payment – your call centre tells me to go on my deceased husband’s profile. I ask for an email to escalate and complain – I am told I need onto go on my deceased husband’s account to escalate this request? How insensitive can a company be. I do not have access to my deceased husband’s account and that’s why I am calling and pleading for help 🤦♀️