Supersonic incorrect invoicing

I cancelled my supersonic contact in March 2025.

I got this ticket number SST623701 which was sent by Nelson Hart to me states to me that RAM will be coming to collect the router in March and no one came to collect and no one contact me after the ticket. The onus is on Supersonic to follow up with client and RAM not for the client to follow up with them.

Then all of a sudden on the 20.11.2025 I got this ticket number SST623701 sent by Jeanene Petersen saying again that RAM will collect . When I reply to the ticket stating to them that I am not always home and a date must be specified. I got a reply from Jeanene Pertersen saying that the router is property of supersonic and i will be invoiced for it. I stated that i have had the router in boxes since March waiting for collection and no one came to collect them and before jumping to conclusions she should please check records. and please make arrangements as I am not always home.

Then the ticket was closed. I responded and asked why they closed the ticket do the not want to collect the router which was sitting at my house since March. No response

Then I got an invoice for the router this morning. I am not liable for as RAM or Supersonic did not collect the router. The ticket that was sent to inform me about the collection. I had everything ready for collection no one came no one contacted me.

Why should I pay for something which is due to your staffs incompetence. And bad customer service.

Please advise as I am not liable for the invoice issued as I was waiting for Someone to collect since March and now its Nov and supersonic invoices me because their staff makes a mistake