Supersonic *********** staff and bad service

I am an existing supersonic customer and logged a request for a second line to be inserted at my current address. This request was submitted 7 Feb. I call supersonic and spoke to Lerato who confirmed that the request has been submitted. I made sure to confirm the current address and ask that she change the address on my profile as my statements still has my old address on (even though the existing line is active at my new address). After 7 calls to supersonic they eventually tell me that nobody has contacted me cause there's no address on the installation request. Eventually on the 18th Feb I then speak to Patrick and he ensures me the address is now correct and Vumatel can now proceed with the installation and they will contact me.

Its the 27th Feb. Vumatel calls me to arrange that the line be installed. I confirm the address only to be told that supersonic has requested the installation be done at the old address. As a result Vumatel cannot assist me and supersonic has to log a new request which again can take up to 10 working days.

I logged the request with supersonic on the 7th Feb. I called them several times. 2 agents confirmed my address has been changed. Yet, still I don't have my Fibre line. Supersonic obviously does not understand priority. Their agents can't change a simple adrress. They don't care that people work from home and such mishaps affects your ability to work. The worst part is I know I'm going to have to call them and follow up 20 thousand times before someone takes this seriously. They obvs do not need our business and best you do not use this service provider.