Supersonic incompetence

i am writing to express my extreme frustration and dissatisfaction with the way my accounts are being handled. once again i find myself having to deal with the exact same incompetence that i have to deal with year after year with supersonic. today i received an email that my account was supposedly in arrears, shortly thereafter I received another email informing me that my account has been suspended. One account is paid through debit order the order eft. I didn't recieve any statements from supersonic and i know my account is up to date. Surely you have my details why are you not sending statements????????????????i just got an email that my account is in arrears and thereafter suspension. Getting hold of them on the phone is anther story . you have to give yourself 2 hours and a lot of airtime to get hold of them. This happens on a yearly basis with supersonic and i have emails to prove that i deal with this incompetence and frustration on a yearly basis.