SUPERSONIC IN MIDSTREAM - STAY AWAY!!

If you Stay in Midstream Estate and Surroundings, I suggest not using Supersonic at all. DO NOT USE SUPERSONIC - EVER!!

1. They have a whatsapp line, using a bot, but the bot can only help you with common sense issues. You can not log a ticket via whatsapp.

2. My Router board is damaged due to the lightning. I told that to the agent that took my call on Wednesday the 17th of November. After holding and listening to music for 40minutes, I was told that they will phone me back. Nothing happend.

3. Exactly the same story on Friday the 19th, I even requested a reference number after waiting 45minutes. They tried to resolve the problem remotely. I told them I doubt that the problem can be resolved remotely if HARDWARE is damaged. I need a technician to come out and replace and configure hardware. Nothing happened.

4. Saturday the 20th - same thing, I held for 37minutes before I just decided to give up.

5. This morning at 8am I decided to try again, As I have a family that relies on internet to watch shows, do work, kids watching cartoons now and then, MYSELF needing to do work and hotspotting my phone and buying DATA. This time I received a ticket number - Cas/903119/r8x9m2

I was told someone will phone me before the end of the day and make an appointment. It is now 17:52 and I got this feeling that NO ONE will phone me once again.

When I ordered my fibre line when I moved into the house, everything was sorted within 1 day. When I UPGRADED my Line to a 100mb // 100mb line everything was sorted in 1 day. It seems SUPERSONIC does not hesitate to help when you spend money. But when you need service or just plain COMMUNICATION, they are NOWHERE!

If my problem is not resolved by 12pm tomorrow, I will without a doubt take my business elsewhere.