Supersonic improving its customer service?
Internet been off for 3 days now. Received a sms and call that Nepic Clients will be receiving LTE routers at no extra charge. Kudos to Supersonic. This was confirmed by phonecall to the call centre and they call me back after talking to their manager. Is the service finally improving? Watch this space!
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Replies (5)
Supersonic 's replyOfficial
14 Mar 2021, 20:48Hello Dylan,
Thank you feedback. We really appreciate it. We do apologise for the loss of service and are working on a long term solution.
Kind regards
Joshua
Thank you feedback. We really appreciate it. We do apologise for the loss of service and are working on a long term solution.
Kind regards
Joshua
Supersonic 's reply14 Mar 2021, 20:48
Official
Hello Dylan,
Thank you feedback. We really appreciate it. We do apologise for the loss of service and are working on a long term solution.
Kind regards
Joshua
Thank you feedback. We really appreciate it. We do apologise for the loss of service and are working on a long term solution.
Kind regards
Joshua
's updateReviewer Update
19 Mar 2021, 21:13Well, here's a chance to explain what's going on.
This video shows my average connection speed recorded with OBS. The date and time are in the bottom right of the video. On the left is the router and the right is the speed test from speedtest.co.za
https://youtu.be/P-Cu6k7eOBs
Then you can explain why we are **** to as per the letter from your CEO. Linked for reference.
https://portal.supersonic.co.za/notifications/***4_notification.html
We were to expect speeds between 10mbps and 40mbps.
And don't give me that **** about the tower is overloaded with connections. A claim was made and now I expect it to be fulfilled.
This is your last chance. If you cannot fulfill the claim of between 10mbps and 40mbps then I am going to cancel this connection. I work during the day and cannot stream videos or game with my friends.
I have had enough of your sub par service and bad connections. Either fix it or come fetch your router and sim.
This video shows my average connection speed recorded with OBS. The date and time are in the bottom right of the video. On the left is the router and the right is the speed test from speedtest.co.za
https://youtu.be/P-Cu6k7eOBs
Then you can explain why we are **** to as per the letter from your CEO. Linked for reference.
https://portal.supersonic.co.za/notifications/***4_notification.html
We were to expect speeds between 10mbps and 40mbps.
And don't give me that **** about the tower is overloaded with connections. A claim was made and now I expect it to be fulfilled.
This is your last chance. If you cannot fulfill the claim of between 10mbps and 40mbps then I am going to cancel this connection. I work during the day and cannot stream videos or game with my friends.
I have had enough of your sub par service and bad connections. Either fix it or come fetch your router and sim.
's update19 Mar 2021, 21:13
Reviewer Update
Well, here's a chance to explain what's going on.
This video shows my average connection speed recorded with OBS. The date and time are in the bottom right of the video. On the left is the router and the right is the speed test from speedtest.co.za
https://youtu.be/P-Cu6k7eOBs
Then you can explain why we are **** to as per the letter from your CEO. Linked for reference.
https://portal.supersonic.co.za/notifications/***4_notification.html
We were to expect speeds between 10mbps and 40mbps.
And don't give me that **** about the tower is overloaded with connections. A claim was made and now I expect it to be fulfilled.
This is your last chance. If you cannot fulfill the claim of between 10mbps and 40mbps then I am going to cancel this connection. I work during the day and cannot stream videos or game with my friends.
I have had enough of your sub par service and bad connections. Either fix it or come fetch your router and sim.
This video shows my average connection speed recorded with OBS. The date and time are in the bottom right of the video. On the left is the router and the right is the speed test from speedtest.co.za
https://youtu.be/P-Cu6k7eOBs
Then you can explain why we are **** to as per the letter from your CEO. Linked for reference.
https://portal.supersonic.co.za/notifications/***4_notification.html
We were to expect speeds between 10mbps and 40mbps.
And don't give me that **** about the tower is overloaded with connections. A claim was made and now I expect it to be fulfilled.
This is your last chance. If you cannot fulfill the claim of between 10mbps and 40mbps then I am going to cancel this connection. I work during the day and cannot stream videos or game with my friends.
I have had enough of your sub par service and bad connections. Either fix it or come fetch your router and sim.
's updateReviewer Update
20 Mar 2021, 18:02My speed is again below 1mbps when is this going to get sorted out? I don't give a rat's behind if you limit my speed to 10 or even 8. All I need is stable internet at the same speed which I was paying for when you took over from nepic. Is that really too much to ask for? A few years ago I was a client and had the 3g uncapped with you guys. After the high speed data cap was reached the speed would drop to 256kbps. I COULD STILL GAME ON THAT WITH PEOPLE OVERSEAS! That was stable. This current connection is terrible. And that was being NICE! You can't even provide a stable connection at 2mbps which is the minimum I need for my things. This needs to be resolved by sunday lunch time or I am changing providers and you can come collect your property. I placed a phone call on thursday evening to the call centre. They said 48 hours. Your time is up. I'm giving you a half day extra. I have been lenient enough on you guys for the last 10 or so months. You guys are in beach of contract and are not delivering the service promised by your CEO. In light of that I want his email address so that I can contact him directly. I am clearly getting nowhere with the call centre or with complaints here.
's update20 Mar 2021, 18:02
Reviewer Update
My speed is again below 1mbps when is this going to get sorted out? I don't give a rat's behind if you limit my speed to 10 or even 8. All I need is stable internet at the same speed which I was paying for when you took over from nepic. Is that really too much to ask for? A few years ago I was a client and had the 3g uncapped with you guys. After the high speed data cap was reached the speed would drop to 256kbps. I COULD STILL GAME ON THAT WITH PEOPLE OVERSEAS! That was stable. This current connection is terrible. And that was being NICE! You can't even provide a stable connection at 2mbps which is the minimum I need for my things. This needs to be resolved by sunday lunch time or I am changing providers and you can come collect your property. I placed a phone call on thursday evening to the call centre. They said 48 hours. Your time is up. I'm giving you a half day extra. I have been lenient enough on you guys for the last 10 or so months. You guys are in beach of contract and are not delivering the service promised by your CEO. In light of that I want his email address so that I can contact him directly. I am clearly getting nowhere with the call centre or with complaints here.
's updateReviewer Update
21 Mar 2021, 12:20User name and password did not work to log into the router. As for the rest of the settings I created a new access point and set the network to auto instead of 4g only which the router was defaulted to from you guys. So far it looks ok. I am going to test it for the next few days and I will get back to you on the condition of the connection.
Thank you.
Thank you.
's update21 Mar 2021, 12:20
Reviewer Update
User name and password did not work to log into the router. As for the rest of the settings I created a new access point and set the network to auto instead of 4g only which the router was defaulted to from you guys. So far it looks ok. I am going to test it for the next few days and I will get back to you on the condition of the connection.
Thank you.
Thank you.
's updateReviewer Update
21 Mar 2021, 17:53It is even more unstable now than it was and the speeds keep dropping. Sorry, your fix did not help. It made things worse. Is there anything else you want to try?
's update21 Mar 2021, 17:53
Reviewer Update
It is even more unstable now than it was and the speeds keep dropping. Sorry, your fix did not help. It made things worse. Is there anything else you want to try?