KR
Kalayvani R
1 reviews | Active since Aug 2012
28 May 2021, 13:42
Supersonic: I'm a mental wreck and in tears
Trying to get through to your service providers for hours on end. Constantly ignored. Never getting back to you as they promise. 2 hours on hold after 10 calls and you cut the call. I'm actually feeling helpless, frustrated and suicidal @supersonicfibre @vumatel
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
28 May 2021, 15:10 Good day Kalayvani. Thank you for reaching out to supersonic fibre. We will escalate your request to the relevant department so that this can be resolved for you. We are sincerely sorry for the frustration caused.
Kind regards.
Joshua.
Kind regards.
Joshua.
Supersonic 's reply28 May 2021, 15:10
Official
Good day Kalayvani. Thank you for reaching out to supersonic fibre. We will escalate your request to the relevant department so that this can be resolved for you. We are sincerely sorry for the frustration caused.
Kind regards.
Joshua.
Kind regards.
Joshua.
KR
Kalayvani R's updateReviewer Update
28 May 2021, 15:27I've had this EXACT response for the last 5 months. Please provide a contact name & number for the relevant person so that I can deal directly.
Thank you
Thank you
KR
Kalayvani R's update28 May 2021, 15:27
Reviewer Update
I've had this EXACT response for the last 5 months. Please provide a contact name & number for the relevant person so that I can deal directly.
Thank you
Thank you
KR
Kalayvani R's updateReviewer Update
28 May 2021, 20:33PLEASE just give me a contact number of a person / relevant department, I can speak directly with. For 5 months I have been told "We are following up". " We will get somebody to contact you." " The PMO will be in contact with you" "I will follow up that everything is sorted." Nothing happens. WHY can I not get a direct contact. I will follow up. Then this can be resolved. I have waited for 5 months for you to contact me. PLEASE let me contact you. PLEASE.
KR
Kalayvani R's update28 May 2021, 20:33
Reviewer Update
PLEASE just give me a contact number of a person / relevant department, I can speak directly with. For 5 months I have been told "We are following up". " We will get somebody to contact you." " The PMO will be in contact with you" "I will follow up that everything is sorted." Nothing happens. WHY can I not get a direct contact. I will follow up. Then this can be resolved. I have waited for 5 months for you to contact me. PLEASE let me contact you. PLEASE.
KR
Kalayvani R's updateReviewer Update
30 May 2021, 15:55You are STILL saying YOU are going to contact me.... For 5 months...
Ok. I QUIT. I KNOW that I will not be contacted for service. I refuse to waste any more time, money or energy on you.
You are a **** organisation masquerading under the umbrella of MTN.
MTN and Vumatelshould be embarrassed to be associated with you.
Good bye.
Ok. I QUIT. I KNOW that I will not be contacted for service. I refuse to waste any more time, money or energy on you.
You are a **** organisation masquerading under the umbrella of MTN.
MTN and Vumatelshould be embarrassed to be associated with you.
Good bye.
KR
Kalayvani R's update30 May 2021, 15:55
Reviewer Update
You are STILL saying YOU are going to contact me.... For 5 months...
Ok. I QUIT. I KNOW that I will not be contacted for service. I refuse to waste any more time, money or energy on you.
You are a **** organisation masquerading under the umbrella of MTN.
MTN and Vumatelshould be embarrassed to be associated with you.
Good bye.
Ok. I QUIT. I KNOW that I will not be contacted for service. I refuse to waste any more time, money or energy on you.
You are a **** organisation masquerading under the umbrella of MTN.
MTN and Vumatelshould be embarrassed to be associated with you.
Good bye.