Supersonic horror story

About 4 weeks ago we app**** for a fibre package through supersonic. Vumatel then came and timeously installed our line (great job and service, well done!). We then phoned Supersonic to find out when we would be up and running. We were informed that we would receive our router and be connected within 3-5 days. We never heard back from them. We have since phoned and tried to cancel our ticket with them in order to obtain services of another provider. They cannot find any of our details on their system, we do not exist to them. I've spoken to numerous consultants, and none of them have been able to assist us, or put us through to management. They say they cannot cancel because they cannot find us on the system. Which is rather bizarre since the consultants at Vumatel can pick us up, and see that we signed up through supersonic.

We just want Supersonic to release the line so that we can obtain services from another ISP. But nobody at supersonic knows what to do, or give a damn. So we are stuck without a connection, and cannot apply for another provider.

Utterly appalling and shocking service.